Effective Date: 01/01/2025
At Terrascape Norfolk, your privacy is our priority. We understand the importance of your personal information and are committed to handling it responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, and protect the information you share with us when interacting with our Meta Ads (including Facebook and Instagram) or using our services.
By engaging with us, you agree to the terms of this policy. If you have any questions, we’re always here to help.
1. The Information We Collect
We may collect the following types of personal information when you engage with our Meta Ads, message us, or visit our website:
- Personal Identifiers: Name, email address, phone number, or social media profile.
- Project Information: Any details you provide about your landscaping needs or preferences.
- Interaction Data: Your responses to our ads, clicks, and communication preferences.
- Technical Data: Metadata related to your device and browsing activity, such as IP address or time spent on our site.
We only collect what’s necessary to provide the best experience and services for you.
2. How We Use Your Information
Your information allows us to:
- Provide personalised responses to your inquiries and requests.
- Understand your landscaping needs and create tailored solutions.
- Enhance your experience with Terrascape Norfolk by improving our services and customer communication.
- Notify you about promotions, updates, and exclusive offers (only if you’ve opted in).
- Ensure our advertising efforts remain relevant and effective.
We never use your information for any purpose outside these stated reasons without your explicit consent.
3. Sharing and Protecting Your Data
Your trust is our priority, and we handle your data with care:
- We do not sell your data to third parties.
- We may share your data only with trusted service providers who help us manage our operations (e.g., Meta for ad delivery).
- We comply fully with legal obligations if we are required to disclose information.
We implement strict security measures to protect your information from unauthorised access, misuse, or breaches.
4. Your Rights Under GDPR
As a UK-based business, we are committed to adhering to the General Data Protection Regulation (GDPR). You have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to update inaccurate or incomplete information.
- Deletion: Request the removal of your data (where legally permissible).
- Objection: Opt out of direct marketing communications or limit how we process your data.
- Data Portability: Receive a copy of your data in a portable format.
To exercise any of these rights, please contact us at the details provided below.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal requirements. Once no longer needed, your data will be securely deleted.
6. How We Keep Your Data Secure
Your data’s security is our responsibility. We use advanced security measures, including encryption, secure servers, and access controls, to safeguard your personal information.
7. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your data, please reach out to us:
Terrascape Norfolk
📧 Email: Terrascapenorfolk@gmail.com
📞 Phone: 07717 326023
We’re here to ensure your data is handled with the utmost care and respect.
Terrascape Norfolk 